Privacy Policy

Frontier Pet Software ("Frontier Pet," "we," "us," or "our") provides a multi-tenant pet salon management platform used by pet grooming businesses, salon employees, and their clients. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our websites, applications, booking pages, client portals, communications tools, and related services.

1. Our Role in a Multi-Tenant Platform

Frontier Pet operates software for multiple independent salon businesses. When a salon uses Frontier Pet to manage clients, pets, appointments, messages, payments, payroll, or operations, that salon generally controls the information it enters and the communications it sends. Frontier Pet processes that information as a service provider to the salon and uses it only as described in this policy, our agreements, and applicable law.

If you are a salon client, your salon remains your primary point of contact for questions about your appointments, services, pets, communication preferences, or account records.

2. Information We Collect

Depending on how the platform is used, we may process the following categories of information:

• Contact information, such as names, phone numbers, email addresses, and mailing addresses.
• Pet information, such as pet names, breeds, sizes, notes, preferences, and service history.
• Appointment and service information, including booking details, groomer assignments, tickets, invoices, and tips.
• Communications information, including SMS, email, voice, call recordings and voice audio when salons use click-to-call or an inbound AI receptionist, notification preferences, opt-in status, and opt-out status.
• Employee and user information, such as role, schedule, timekeeping, payroll-related records, and login account details.
• Payment and transaction information processed through third-party payment providers.
• Technical information, such as device, browser, IP address, log data, and security/audit events.

When a salon connects a Facebook Page or Instagram professional account, we also receive the direct messages and profile details described in Facebook and Instagram Messages.

Frontier Pet does not store full credit card numbers when payments are processed by third-party payment processors such as Square.

3. How We Use Information

We use information to provide, secure, maintain, and improve Frontier Pet, including to:

• Manage appointments, clients, pets, services, invoices, payments, timekeeping, payroll, and salon operations.
• Send and receive appointment-related SMS, email, voice, and notification communications.
• Show Instagram and Messenger direct messages in the salon's Communication inbox and send the staff replies those customers receive.
• Provide client portal, booking, rebooking, history, and preference-management features.
• Authenticate users, enforce permissions, support tenant isolation, and protect against unauthorized access.
• Provide customer support, troubleshoot issues, perform audits, and comply with legal obligations.
• Develop, test, improve, and operate the platform in a reliable and secure manner.

4. SMS, Email, and Client Communications

Salons may use Frontier Pet to send transactional and operational communications, including appointment confirmations, reminders, schedule updates, pickup notifications, client service messages, and similar salon-related communications.

SMS Consent and Opt-Out

SMS consent may be collected by the salon through booking flows, in-person interactions, client portal settings, or other salon-approved methods. Consent to receive text messages is not a condition of purchase. Message frequency varies based on appointment and account activity. Message and data rates may apply.

Clients may opt out of SMS messages by replying STOP and may request help by replying HELP. SMS opt-out preferences are retained to honor communication choices and carrier compliance requirements.

We do not sell, rent, or share mobile phone numbers with third parties for their own marketing purposes.

Call Recordings (Click-to-Call and Inbound Receptionist)

When a salon uses Frontier Pet's click-to-call / voice features to place operational calls between salon staff and clients, those calls may be recorded. Before the dial connects, the platform plays a spoken notice that the call is recorded. When a salon uses the inbound AI receptionist and recording is on for that salon, calls a client places to the salon may also be recorded. The receptionist greeting includes a spoken notice that the call may be recorded. If that notice is not played, the call is not recorded.

Recordings are processed so the salon can support day-to-day operations (for example quality assurance, training, appointment coordination, and resolving service questions or disputes). In the current product, these recordings are not used as marketing / autodial consent evidence.

Call audio is stored in Frontier Pet–managed cloud storage and is available only to authorized users of that salon's Frontier Pet tenant through authenticated, tenant-scoped access. Salons do not receive direct cloud-storage credentials for recordings.

Call audio is retained for a limited period configured for the salon's account (platform default is 90 days, within a bounded tenant-configurable range). After that period, audio is deleted according to platform lifecycle rules, except where a longer hold is required for legal process or a documented hold. Related call metadata (for example that a disclosure was played, call identifiers, and timestamps) may be retained longer as needed to operate and secure the service.

Voice/telephony and storage providers that process recordings act as service providers to Frontier Pet as described in Data Sharing and Service Providers.

5. Facebook and Instagram Messages

When a salon connects its Facebook Page or Instagram professional account, Frontier Pet receives and stores that salon's customers' Instagram and Messenger direct messages, and related profile details, from Meta. That information includes the message text, timestamps, Meta-scoped IDs (an Instagram-scoped ID or a Page-scoped ID), username, display name, and profile picture URL.

We use this information solely to show those messages in the salon's Communication inbox and to let the salon's staff reply. We do not sell this information, and we do not use it for ads. Access is limited to the salon's authorized staff. We delete it when the salon disconnects Facebook and Instagram, or when you or the salon ask us to delete it. See Data Deletion.

6. Data Sharing and Service Providers

We may share information with service providers and infrastructure vendors only as needed to operate the platform and provide services to salons. These may include hosting providers, database providers, authentication providers, messaging providers, email providers, voice and telephony providers (such as Twilio), cloud storage providers used to host call recordings, payment processors, analytics and logging tools, and customer support systems.

We may also disclose information if required by law, subpoena, court order, governmental request, or to protect the rights, safety, security, and integrity of Frontier Pet, salons, clients, employees, or others.

We do not sell personal information or use salon client data for independent third-party marketing.

7. Tenant Isolation and Chain Organizations

Frontier Pet is designed as a multi-tenant platform. We use tenant-scoped data access controls, authentication, permissions, and operational safeguards to separate salon data. Where a salon belongs to a chain or organization, authorized users may be able to access shared client, pet, appointment, or operational information across related locations according to that organization's configuration and permissions.

8. Data Retention

We retain information for as long as needed to provide the platform, support salons, comply with legal, accounting, and operational obligations, resolve disputes, enforce agreements, and maintain communication preferences such as SMS opt-outs. Salons may retain records according to their own legal and business needs.

Call recording audio is retained for a limited period as described in Call Recordings (Click-to-Call and Inbound Receptionist). Other salon and platform records may be retained longer as needed to provide the service, meet legal and accounting obligations, resolve disputes, and honor communication preferences such as SMS opt-outs.

Instagram and Messenger messages and the profile details described in Facebook and Instagram Messages are deleted when the salon disconnects that connection, or when you or the salon request deletion as described in Data Deletion.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, use, disclosure, alteration, or destruction. These safeguards include tenant scoping, role-based permissions, authentication, audit logging, and managed cloud infrastructure. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Choices and Requests

Salon clients should contact their salon to update appointment records, pet information, communication preferences, or account information. Platform users may update certain profile and account settings through Frontier Pet where available. You may also contact us using the information below, and we may direct requests relating to salon-controlled data back to the applicable salon.

Data Deletion

To ask Frontier Pet to delete personal information we hold, email josh@frontierpet.io. Include the salon name and the email or phone on the account. If the request is about Instagram or Messenger messages, include the Instagram username or the name shown on the conversation when you have it. We will delete the Meta data covered by that request, including message text, timestamps, Meta-scoped IDs, username, display name, and profile picture URL.

Salon clients should also ask their salon, because the salon controls appointment, pet, and message records stored for that business. A salon asks us to delete the Instagram and Messenger messages and profile details stored for its customers by emailing josh@frontierpet.io with the salon name.

If you connected Instagram or Facebook through Frontier Pet, a salon admin can disconnect it in Settings → Integrations. Disconnect removes that connection and the login tokens stored for it, and it deletes the Instagram and Messenger messages and profile details we stored for that salon. Anyone else can email josh@frontierpet.io and ask us to remove that Instagram connection and the login tokens stored for it, together with the related Meta messages and profile details.

11. Children's Information

Frontier Pet is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take appropriate steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date above. Continued use of Frontier Pet after changes are posted means the updated policy applies to your use of the platform.

13. Contact Us

If you have questions about this Privacy Policy, please contact us:

Frontier Pet Software
Email: josh@frontierpet.io